Our policy lasts 5 days. If 5 days have gone by since receipt of your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, item must be unused/unworn, with tags and in original packaging.
These items are NOT eligible for returns/exchanges:
- Personalized items
- Shoes, Socks & Accessories
- Sale/Clearance Items
- Gifts & Gift Cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).Refunds/Restocking Fee (if applicable)
If you meet eligibility for returns as per policy, please contact us by email to initiate return (firstname.lastname@example.org). Customer is responsible for return shipping. Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, less a $5.00 restocking fee per first item, $2.00 extra for each
additional item. Credit will automatically be applied to your credit card or original method of payment.
Note - If item is received with the original hang tags removed/replaced, shows signs of wear, shows signs of pet hair/odor or the garment has a perfumed, smoke or laundry detergent/softener odor your refund will not be granted. For example - Wearing items for photo shoots/special event and then returning is not an acceptable return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged and item is in stock. If item is not in stock a discount or refund will be given for defective or damaged items. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, you should contact us first at email@example.com
Customer is responsible for return shipping costs. Shipping costs are non-refundable.
If you are shipping an item back for return, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and are not responsible for lost packages.
Please note we are NOT responsible for lost packages. At checkout if you would like to insure your package, please upgrade to Priority shipping - this insures your package up to $50 with USPS. Customer is responsible for filing claims for lost packages with the USPS.
Return to Sender Packages
Please note we only ship to verified address provided in either Paypal or Shopify at time of purchase. Note: if address is updated AFTER purchase of item, it will not reflect on outstanding paid orders. In this case you will need to email us at firstname.lastname@example.org and a request a new invoice to update mailing address. If your package is returned to us after initial shipment, due to an inaccurate customer provided address, we will complete the following steps: 1) Refund initial payment 2) Resend your invoice, plus an additional shipping charge of $3 to $10 pending weight of package. We are only responsible for shipping your package one time for flat rate fee.